Terms & conditions

22 October 2026

Following the widely reported PHP security vulnerabilities, we have checked our website build and can confirm that Hazelwells.com and its microsites use technologies including TypeScript, CSS and JavaScript. This website and its microsites do not rely on .php files and do not contain PHP code.

Qualys SSL Labs gave all four tested servers an A+ in its TLS report. The tested endpoint supports TLS 1.2 and 1.3, has HSTS enabled, and passed the listed checks for several known TLS vulnerabilities, including Heartbleed and ROBOT. Its certificate was valid at the time of the scan and expires on 4 January 2027.

Our general terms and conditions are available to view here - to view click here.

Hazelwells are registered with MoneyShield Client Money Protection scheme membership. The Money Shield Scheme Rules are available below.

Open / download scheme rules PDF

Please note Hazelwells Preston was not a member of a Client Money Protection (CMP) scheme prior to April 2019.

Open / download certificate PDF

Further CMP details available here

We are a member of The Property Ombudsman.
The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 27 years and provides consumers with a free, impartial and independent alternative dispute resolution service.
Download our complaints procedure here.

Hazelwells Preston is a member of myDeposits.

Tenancy deposit protection was introduced in order to help safeguard your deposit and help ensure that you get it back at the end of the tenancy, provided you have met the terms of your Tenancy Agreement. By law, your landlord or letting agents must protect your deposit with a government-authorised tenancy deposit protection scheme such as mydeposits who provide a simple deposit protection solution for landlords, letting agents and tenants.